Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Urban Stay platform, including bookings, listings, and services provided through our website.

By using Urban Stay, you agree to comply with these terms. If you do not agree, please do not use the platform.

2. Definitions

• "Platform" refers to the Urban Stay website and services.
• "Guest" refers to any user booking accommodation.
• "Host" refers to a property owner or manager listing a property.
• "Booking" refers to a confirmed reservation made through the platform.

3. Use of the Platform

You must be at least 18 years old to use Urban Stay. You agree to provide accurate information and to use the platform only for lawful purposes.

4. Bookings

All bookings are subject to availability and confirmation. Once a booking is confirmed, you are responsible for payment and compliance with the property rules.

Urban Stay may act as an intermediary between guests and hosts.

5. Payments

Payments must be made through approved methods on the platform. Prices may include service fees.

We reserve the right to modify pricing or fees at any time.

6. Cancellations & Refunds

Cancellation policies vary depending on the property and will be displayed at the time of booking.

Refunds will be processed in accordance with the applicable cancellation policy.

7. Host Responsibilities

Hosts are responsible for ensuring their listings are accurate, safe, and compliant with all applicable laws.

8. Liability

Urban Stay is not liable for any loss, damage, or disputes arising between guests and hosts.

We do not guarantee the condition, safety, or legality of any listed property.

9. Accounts

You are responsible for maintaining the confidentiality of your account and password.

10. Termination

We reserve the right to suspend or terminate accounts that violate these terms.

11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance.

12. Governing Law

These terms are governed by the laws of England and Wales.

13. Contact Us

If you have any questions, please contact us at support@urbanstay.co.uk