Privacy Policy

We may collect and process the following types of data:

• Personal details (name, email, phone number)
• Booking information (property, dates, preferences)
• Payment and billing details
• Account login and profile data
• Usage data (pages visited, interactions, device info)

Your data is used to:

• Process bookings and manage reservations
• Communicate with you about your stays
• Provide customer support
• Improve our platform and services
• Prevent fraud and enhance security

We only share your information when necessary:

• With property hosts to fulfil bookings
• With payment providers (e.g. Stripe)
• With service providers who support our platform
• When required by law or legal obligation

We implement appropriate technical and organisational measures to protect your data. This includes secure servers, encryption, and restricted access controls.

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing in certain circumstances

We use cookies to enhance your experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

Urban Stay may integrate with third-party services such as payment providers, analytics tools, and communication platforms. These services have their own privacy policies.

We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the platform indicates acceptance.

If you have any questions about this Privacy Policy, please contact us:

Email: support@urbanstay.co.uk