Urban Stay Support

Get help fast with bookings, hosting, or business enquiries

Choose the type of help you need, send your request to the right team, or open live chat for the fastest response.

Submit support requestCall support
Fast response timesLive chat availableRouted to the right team
Routed support

Choose the type of help you need

This form adapts based on whether you are a guest, host, or business enquiry. That means fewer irrelevant fields and a cleaner path to the right team.

Support request form

Your request will be routed to the right support team.

Smart routing enabled
Before you send
Add as much detail as you can so the correct team can respond faster.
FAQs

Common questions

These answers help reduce friction and make the page feel more reassuring.

Urgent booking issues should use live chat or phone. Most standard requests are reviewed as quickly as possible by the relevant team.
Call support
Best for urgent booking issues or time-sensitive requests.
01733 641 000
Email support
For non-urgent enquiries, documents, screenshots, or detailed requests.
support@urbanstay.co.uk
Live chat
Open chat for the quickest route to help during active support hours.

Why this page works better

  • Requests are split by audience so the right team gets them faster.
  • Issue types change based on what the user actually needs.
  • Urgent booking issues can be clearly flagged.
  • Live chat stays visible for quicker support access.